Support
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Questions about a booking, verification, or joining as a worker? The fastest way to reach us is WhatsApp — replies in Urdu and English, 7 days a week.
Frequently asked questions
How do I know the worker is trustworthy?
Every worker on Zariya submits their CNIC and a live selfie and is verified before receiving any job. Workers also carry a rating built from real completed bookings, which you see before you pick them.
How does pricing work?
Common tasks have fixed prices listed on each service page and in the booking flow. Your total is the sum of the tasks you select, locked in when you book. For unclear problems, book a diagnosis visit — the worker inspects and quotes on-site before starting any work.
How do I pay?
Cash, on completion. You pay the worker directly once the job is done, at exactly the price shown when you booked. There are no advance payments on the website.
Can I cancel a booking?
Yes — while the booking is still pending or accepted, open it under My Bookings and cancel with a short reason. Once the worker is on the way, please contact support instead so we can help coordinate.
How do I talk to my worker?
Chat and calls happen in the Zariya mobile app. The website shows live booking status; download the app to message or call your worker directly.
What if something goes wrong with a job?
Message support on WhatsApp with your booking reference. Disputes are reviewed by our team, and completed bookings can be rated so problems are visible on a worker’s record.
Which cities does Zariya cover?
Lahore today, with more cities planned. If you want Zariya in your city, tell us on WhatsApp — demand decides where we launch next.
For anything about an ongoing booking, include your booking reference (shown on the tracking page) so we can help faster.